SteelDesk.in ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
1. Information We Collect
1a. Information you provide:
- Account info: Email address (only if you subscribe to paid plans)
- Payment info: Processed by Razorpay; we receive only transaction ID and subscription status
- Communication: If you email us, we keep records of the conversation
1b. Information collected automatically:
- Usage data: Pages visited, features used, time spent (anonymized analytics)
- Technical data: Browser type, device type, IP address (for security and performance)
- Cookies: Essential session cookies (not for tracking or advertising)
1c. Information that stays on YOUR device:
- Calculator inputs (grade, size, weight)
- Quote builder data (customer details, prices, items)
- WPS/PQR draft data
- Company profile settings (name, GST, address)
This data is stored in your browser's localStorage and never transmitted to our server. Clearing your browser data deletes it permanently.
2. How We Use Your Information
- To provide and improve our services
- To process subscription payments via Razorpay
- To send transactional emails (subscription confirmations, payment receipts)
- To respond to customer support inquiries
- To detect and prevent fraud or abuse
- To comply with legal obligations (GST invoicing, IT Act compliance)
3. What We DO NOT Do
- We do NOT sell your personal data to third parties
- We do NOT use your data for advertising
- We do NOT share your customer/quote details with anyone
- We do NOT use third-party tracking pixels (Facebook Pixel, Google Ads)
- We do NOT scan or read your quote/calculator content
4. Data Sharing
We only share data with:
- Razorpay: Payment processing (PCI-DSS compliant, India-based)
- Hosting provider: Hostinger (server infrastructure in India)
- Legal authorities: Only when required by Indian law (court order, government request)
5. Data Security
- HTTPS encryption on all pages
- Payment data handled exclusively by Razorpay (PCI-DSS Level 1)
- Server hosted in India with regular security updates
- Limited admin access with strong authentication
6. Your Rights (as per Indian IT Rules 2011 & DPDP Act 2023)
You have the right to:
- Access: Request a copy of personal data we hold about you
- Correct: Request correction of inaccurate data
- Delete: Request deletion of your account and data (email info@steeldesk.in)
- Withdraw consent: Cancel subscription anytime
- Portability: Receive your data in a machine-readable format
To exercise these rights, email info@steeldesk.in. We respond within 30 days.
7. Cookies
We use only essential cookies:
- Session cookie: Keeps you logged in (paid users only)
- Preferences cookie: Remembers your theme/settings
We do NOT use marketing, advertising, or third-party analytics cookies.
8. Data Retention
- Active accounts: Retained as long as your subscription is active
- Inactive accounts: Deleted after 12 months of inactivity
- Payment records: 7 years (Indian tax law requirement)
- Support communications: 2 years
9. Children's Privacy
Our services are for B2B use only. We do not knowingly collect data from anyone under 18. If you believe we have such data, email info@steeldesk.in for immediate deletion.
10. Changes to this Policy
We may update this Privacy Policy periodically. Material changes will be notified via email (for subscribers) or homepage banner. Continued use constitutes acceptance.
11. Contact & Grievance Officer
For privacy concerns or to exercise your rights:
Email: info@steeldesk.in
Response time: Within 30 days as per DPDP Act 2023